Running a transportation business involves moving something from one place to another. However, what if that item is another person? Other people are perhaps the most important items you can transport—especially if they have sensitive medical needs. Their safety remains a central commitment of every non-emergency medical transporter.
You might drive recovering patients from home to the hospital for physical therapy. Others with handicaps might rely on the business as their regular means of transport. How can your business ensure a differently-abled person’s safety during rides? Keep these tips in mind:
1. Get Commercial Auto Insurance
Most transportation businesses need commercial car insurance. If you run a medical transport, this need might even be more important. Make sure your policy always contains liability insurance, comprehensive and collision coverage. These elements can help you pay for damage you might cause to your vehicle and to others.
Yet, you’ll likely need more specific types of coverage, given the unique nature of your business. Since you’re driving people with sensitive needs, you’ll want to make sure they have protection. For example, do you carry medical payments insurance on your policy? It can help you and your passengers cover medical costs if someone gets hurt in an accident.
2. Require Proper Driver Behavior
The conduct of drivers helps keep both your business and its clients in secure hands. Ensure your drivers understand the sensitivity of working with those with medical needs. Drivers should have the proper training and qualifications to handle such unique dispatches. Most will need to know how to respond to urgent medical developments. They should also have customer service training, as a little friendliness goes a long way.
Furthermore, take steps to monitor your drivers while they are on the road. Screen driving records to make sure each driver does not display reckless behavior. Some companies even use speed and GPS systems to monitor drivers in real-time. These items can help generate valuable reports concerning driver safety.
3. Follow Industry Standards
Again, medical transportation is a very sensitive industry. So, you’re probably going to have to clear several hurdles to get appropriate credentials.
First, make sure you register the vehicle and business with any state, local or federal entities that oversee safety codes. Develop a business model that ensures you always stay on top of developments in the industry. As changes develop, make sure your business follows the law. It’s possible to grow your business, just do it within the confines of the law. When you do, make sure you have Atlanta commercial insurance for all your needs.